Air Canada fined $21,000 for not having proper French labeling
Air Canada has been ordered by the Federal Courts to pay $21,000 to an Ottawa couple who say that Air Canada violated their French-language rights.
The couple claims that the airline failed to have the word “lift” engraved in French, as well as English, and that French words for “Exit” were in smaller font than their English counterpart, which may be problematic in an emergency.
In a bid to eliminate gendered terminology, Air Canada has decided to scrap the common address “ladies and gentlemen” or the French “mesdames et messieurs” for all staff.
Rather than saying the favourite take-off announcement “ladies and gentlemen, this is your captain speaking,” flight staff will now be instructed to use “everybody” or “tout le monde”.
“We will be amending our onboard announcements to modernize them and remove specific references to gender,” a media spokesperson for the Air Canada wrote in an email. “We work hard to make sure all employees feel like valued members of the Air Canada family, while ensuring our customers are comfortable and respected when they choose to travel with us.”
Per a memo released by Air Canada, the company has already made the appropriate changes to various manuals they use for training. The memo reads, “The change will be reflected in the transmission of the Onboard Announcement Manual as part of our commitment to respect gender identity, diversity and inclusion. We will tell you when this transmission will be available and when to implement this change.”
Bobbie Milnes, a resident of Whitehorse, says that Air Canada lost his dog, leading to a 30-hour ordeal during a cross-country flight around Canada.
The trip included a stop in Toronto, Vancouver, and finally Whitehorse to visit relatives in eastern Canada before coming back home. For the distant family outing, Milnes decided to bring their dog, Spruce, who was held in a crate as cargo during the flight.
According to CBC, trouble struck when Milnes was called to the front of the plane when they landed in Vancouver. Their dog was on the wrong flight!
“They said: ‘your dog is on a flight, but it’s not your flight,’” Milnes said. “It’s on its way now, but it won’t be here until just after midnight.”
The dog-lover, of course, decided to wait in Vancouver for his dog while his wife and two daughters continued on to Whitehorse.
Though, Milnes arrived in Vancouver around 7 pm, he wasn’t reconnected with Spruce until after midnight. He described the dog’s state as “a total mess” and that the crate was soaked in “I don’t know what.”
Reunited at last, Milnes re-booked a flight. However, this flight ended up being full, and Milnes and his dog were made to wait an extra 7.5 hours.
“So, in the end, by the time I landed, [it] was about 30 hours,” he said. “What should have been a seven-hour travel experience was about 30 hours.”
Milnes said he received an apology from Air Canada but doesn’t believe the airline company that they didn’t lose his dog in Toronto. His trust in the airline has clearly been shaken.
Air Canada says that they didn’t misplace his dog, rather Spruce was “inadvertently not boarded on the same flight as the passenger,” according to a statement.
“They lost it in Pearson,” Milnes says. “They didn’t have it on our flight.”
He is now looking into the possibility of financial compensation for the stress the ordeal has caused him, his dog, and his family.
Air Canada may become the proud new owner of Air Transat.
According to a statement by Air Transat Inc, it has entered a 30 day exclusive negotiation period following a letter of intent from Air Canada.
Air Canada has proposed to value Air Transat at $13 per share or roughly $520 million, providing a 22 percent premium from the company’s current market price.
“This announcement is good news for Transat”, said Jean-Marc Eustache, President and Chief Executive Officer of Transat. “This is an opportunity to team up with a great company that knows and understands our industry and has had undisputable success in the travel business. This represents the best prospect for not only maintaining, but growing over the long term the business and jobs that Transat has been developing in Quebec and elsewhere for more than 30 years.”
Potential for stifled competition?
According to the company’s own filings, Air Transat controls 22 percent of sun travel in Canada(places such as Mexico and the Caribbean), as well as 20 percent of the Canada to Europe market.
The company also employs 5000 employs.
Given Air Canada’s dominant position in the Canadian air travel market, this acquisition could bring up problems with Canada’s Competition Bureau.
For now though we will have to wait until the end of the 30-day negotiation
Five people have been hospitalized following an airplane’s collision with a fuel tank truck at Toronto’s Pearson Airport.
The incident took place just after 1:30 a.m. Friday morning while the aircraft was taxiing, according to a spokesperson for the airport.
Air Canada Jazz 8614 was cleared to taxi to the gate after landing when the collision took place.
“The aircraft came to a full stop and the crew deplaned passengers quickly and they were escorted into the terminal building,” says Debra Williams, communications manager for Jazz Aviation.
“EMS arrived to assess passengers and crew. Three crew and two passengers were transported to the hospital for further assessment – four have now been released.”
“At 1:36 a.m. an Air Canada Jazz aircraft came into contact with a Menzies fuel truck while taxiing on the apron,” Toronto Pearson tweeted.
“Airport emergency services responded. Passengers and crew evacuated safely to T1. The aircraft and vehicle were removed and no operational impact at the airport.
“The incident isn’t the first of its kind, and far from the first to take place at the Pearson airport. at least 25 runway incursions have happened at Pearson since June 2012, according to a report from 2017.